As one of Singapore’s largest multi-disciplinary hospitals with more than 170 years of pioneering medical care and development, the hospital has 45 clinical and allied health departments, 16 specialist centres and is powered by more than 8,000 healthcare staff. A Queue Management System with a consistent workflow was thus necessary to manage the large number of patients daily.
The system firstly comprised of a self-registration kiosk which provides patients with the means to register themselves and obtain a queue number without assistance. Secondly, a Registration Terminal was also implemented in the event that a kiosk is unavailable, or the patient is unable to complete the self-registration. Counter staff can thus assist to register the patient and redirect their queue number to the respective service station. Lastly, the queue management system had a service terminal which services the queue.