ATT Systems (S'pore) Pte Ltd
Public Hospital in Singapore’s Heartland

Public Hospital Enterprise Queue Management System

As one of Singapore’s largest multi-disciplinary hospitals with more than 170 years of pioneering medical care and development, the hospital has 45 clinical and allied health departments, 16 specialist centres and is powered by more than 8,000 healthcare staff. A Queue Management System with a consistent workflow was thus necessary to manage the large number of patients daily.

The system firstly comprised of a self-registration kiosk which provides patients with the means to register themselves and obtain a queue number without assistance. Secondly, a Registration Terminal was also implemented in the event that a kiosk is unavailable, or the patient is unable to complete the self-registration. Counter staff can thus assist to register the patient and redirect their queue number to the respective service station. Lastly, the queue management system had a service terminal which services the queue.

ATT Systems (S'pore) Pte Ltd

Solutions & Responsibilities

Designed, installed, tested, and commissioned the Self-Registration Kiosk, Registration Terminal, and Customer Service Terminal. The project also required application migration, code migration, process improvements, and data migration/conversion. Additionally, preventive and corrective maintenance, and ad hoc service support was provided during the Defective Liability Period after the implementation.

Outcome & Benefits

Client's Benefits

Lower overall operation cost

Real Time Management

Data collection for statistical analysis

Key performance indicator tag to service staff

Intelligent ways to interact with patients

Customer service level improved

User's Benefits

Better Time Management

Intelligent way to interact with Hospital

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    Contact Information


    35 Ubi Crescent, ATT Building, Singapore, 408585


    +65 6749 7840


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