Advanced Queue Management System | AI-Powered & Automated

Our Self-Registration kiosk as its name suggests, facilitates the self-registration process. Users can quickly obtain a Queue Number by scanning their ID card or keying their details before proceeding straight to the waiting area. With the implementation of Q’SOFT® Self-Registration Kiosks, transaction times can be reduced, and crowding at counters can be prevented during sudden customer influx.

Our Tabletop Kiosk augments our Self Registration Solution. Its portability and innovative compact design enable it to operate readily regardless of industry. Granting flexibility in network options with its ability to operate using both Wireless Network Solution (WiFi) and Local Area Network (LAN), our Tabletop Kiosk also comes equipped with an embedded printer for on-the-spot queue issuance.

Q’SOFT® LCD Displays are tailor-made to meet client’s requests. Be it simply showing queue information, or including media content, having a display is a highly effective means of communication with your customers.

Q’SOFT® Service Terminal is customised to aid service staff in managing the queue flow process. It enables staff to call queue numbers based on different priorities, hold a Queue number or call for missed queue numbers. Additionally, they are able to revise the flow of their customer’s visitation journey as per the needs of the customer. It thus heightens both customers satisfaction and staff efficiency.

Q’SOFT® Reporting Module allows for the generation of standard queue and service reports such as customer wait times and turnover. These reports enable the monitoring of staff performances, and prediction of resource allocation for mitigation of service disparities and further enhancements.

Q’SOFT® Admin Module allows for the configuration and management of the queue systems. Our admin module is highly customisable to suit the needs of our clients’. With configurations that facilitate the management of queue tickets like highlighting cases that exceed the preset waiting time, service standards can be made more efficient and resources can be better optimised.

With the ability to be integrated with existing Queue Management Systems, the iBuzz acts as a paging system which alerts customers when it is their turn in the queue. Small and compact, the iBuzz can be easily slipped into your pocket or attached onto wheelchairs or slings, making it convenient to carry around whilst waiting to be alerted. A reliable instant communication means, service standards, and staff efficiency and productivity can thus be enhanced.

Embedded into your backend terminal, our Q’SOFT® SMS Solution is configurable based on our client’s preference. Our SMS solution can either be upon request or system triggered. With the upon request SMS, customers can obtain an update on the queue status by messaging in to a specific number. Alternatively, system triggered SMS will notify customers of their queue number status via a SMS to the customer’s registered mobile number.

The Q’SOFT® SMS Solution thus offer our clients a fast and easy way to communicate with and update customers on their queue status.

Feedback whether positive or negative, is a valuable aid in making key business decisions towards improving company performance standards. With Q’SOFT® Feedback Solutions, customers can rate the services received, and the staff performance. Based on the gathered feedback, our clients can monitor their service standards and plan for further service enhancements.

mConnect is a mobile app which serves as a personal appointment assistant to its users. mConnect simplifies the appointment booking, queuing and payment procedures by providing real-time appointment booking, sending reminder notifications before the appointment date and notifying users of any changes in their appointment. With GPS location enabled, users can register their appointments easily when in the vicinity. After their appointment, users can also opt to make payments via the app.

mTab enables staff to notify visitors of their turn via a ping system. mTab is designed specifically to replace the cumbersome data inputs on PCs and hard keypads, which increases staff convenience and the ability to address other important matters or assist visitors.

Customisable and easily integrated into your existing Queue Management Systems, mTab also enhances the productivity of your staff. The tablet is also ergonomically designed with user-friendly interfaces to meet both the needs of yourself and your staff.

Q’SOFT® Interface Connector allows seamless integration with the clients’ IT systems. The customizable Connector enables data exchange and information flow between a combination of IT systems, computer hardware, and peripheral devices. The Connectors ensure sustained compatibility and consistency among the IT systems and provides a ONE touch point experience to the end users.

Q’SOFT® Customer Tracker assists visitors in a hassle-free queue registration. Using an electronic tag sensor, visitors’ data can be virtually transferred to the main server and visitors can be detected from a distance.