As a statutory board responsible for public housing, the client serves 80% of the residents in Singapore. Thus, a Queue Management System comprising of the Self-Registration Kiosk, Registration Terminal, and Customer Service Terminal was requested to be implemented at its HQ.
The Enterprise Queue Management System enables public estate transactions, such as the buying, resale, and rental of residential properties as well as commercial and industrial properties. The systems facilitates the work distribution amongst the estate officers and enables them to transact sales based on various factors like customer priority, the exact pre-determined time, and etc. The implemented system also granted customers the ability to view the availability of the housing units for sale via the display boards.
The self-registration kiosk facilitates the customer registration process by providing them with the means to obtain a queue ticket and be automatically directed to the respective stations for their appointments without staff assistance. If the customer is unable to do so, the customer service officer (CSO) at the front counter can register customers to the EQMS via the Registration Terminal.