Q’SOFT® EQMS by ATT™ is a next-generation, AI-powered Enterprise Queue Management System built to transform the way organisations manage service queues in high-traffic environments. Whether in hospitals, government service centres, financial institutions, or corporate service hubs, Q’SOFT® delivers an intelligent and scalable queue management solution that enhances customer experience, optimises operational flow, and supports digital transformation.
As a future-ready digital queue management system, Q’SOFT® EQMS combines advanced queue intelligence with smart automation to reduce wait times, balance workloads, and enable proactive service delivery. The system supports both walk-in and scheduled appointments, providing seamless queue orchestration through a unified digital interface.
Introducing Q’Bot™
Robotics-Enhanced Queue System
At the forefront of innovation, Q’Bot™ is a robotic assistant integrated into the Q’SOFT® ecosystem.
Designed to elevate front-of-house efficiency, Q’Bot™ facilitates:
Autonomous customer engagement
Real-time service updates
Smart queue redirection
This robotics extension brings a contactless, high-impact dimension to traditional queue systems, delivering a hybrid experience that bridges digital intelligence with physical automation.
Boost your visitor experience and optimise operations with our easy-to-use Q’SOFT® Enterprise Queue Management System
Key Features of Q’SOFT® EQMS
A Smarter Queue Management Software
AI-Enhanced Queue Optimisation
Predict and prioritise service flows using real-time data and machine learning algorithms.
Robotics Integration with Q’Bot™
Extend your queue system capabilities with intelligent automation and interactive service delivery.
Real-Time Analytics Dashboard Monitor queue status, service metrics, and resource efficiency across multiple service points.
Customisable Queue Rules Configure tailored workflows, routing logic, and service types for different departments or branches.
Integrated Kiosk Terminals Offer seamless self-registration via tabletop, LCD, or mobile kiosk options.
mConnect Mobile App Enable customers to book appointments, track queue status remotely, and receive live notifications.
Feedback and Sentiment Tracking Capture real-time customer satisfaction insights via built-in survey modules.
Enterprise-Grade Integrations Securely connect with third-party systems, EMRs, RIS, CRM, or ERP platforms.
Round-the-Clock Support Ensure uninterrupted operations with 24/7 technical support and maintenance.
Purpose-Built for High-Volume Environments
Q’SOFT® EQMS is tailored for organizations that require efficient, intelligent queue orchestration at scale. It is widely adopted as a queue management system in hospitals, government agencies, banks, and large corporate offices where queue flow directly impacts service outcomes.
Why Choose Q’SOFT® for Your Digital Queue Management Needs?
Proven track record with award-winning deployments
AI-powered adaptability for dynamic service environments
Modular, scalable, and future-proof queue technology
Enhanced user experience across digital and physical touchpoints.
Explore the Future of Queue Management Today
Transform your service environment with Q’SOFT® – the intelligent queue management system trusted by leading institutions. From enterprise queue management systems to robotics-enhanced automation, ATT delivers solutions designed for agility, speed, and customer-centric service.
Ready to modernise your queue experience? Contact us to request a demo or consultation.
Q’SOFT® Self-Registration Kiosk
Q’SOFT® Tabletop Kiosk
Q’SOFT® LCD Displays
Q’SOFT® Service Terminal
Q’SOFT® Reporting Module
Q’SOFT® Admin Module
Q’SOFT® iBuzz
Q’SOFT® SMS Solution
Q’SOFT® Feedback Solutions
Q’SOFT® mConnect
Q’SOFT® mTab
Q’SOFT® Interface Connector
Q’SOFT® Customer Tracker
Q’SOFT® Self-Registration Kiosk
Our Self-Registration kiosk as its name suggests, facilitates the self-registration process. Users can quickly obtain a Queue Number by scanning their ID card or keying their details before proceeding straight to the waiting area. With the implementation of Q’SOFT® Self-Registration Kiosks, transaction times can be reduced, and crowding at counters can be prevented during sudden customer influx.
Q’SOFT® Tabletop Kiosk
Our Tabletop Kiosk augments our Self Registration Solution. Its portability and innovative compact design enable it to operate readily regardless of industry. Granting flexibility in network options with its ability to operate using both Wireless Network Solution (WiFi) and Local Area Network (LAN), our Tabletop Kiosk also comes equipped with an embedded printer for on-the-spot queue issuance.
Q’SOFT® LCD Displays
Q’SOFT® LCD Displays are tailor-made to meet client’s requests. Be it simply showing queue information, or including media content, having a display is a highly effective means of communication with your customers.
Q’SOFT® Service Terminal
Q’SOFT® Service Terminal is customised to aid service staff in managing the queue flow process. It enables staff to call queue numbers based on different priorities, hold a Queue number or call for missed queue numbers. Additionally, they are able to revise the flow of their customer’s visitation journey as per the needs of the customer. It thus heightens both customers satisfaction and staff efficiency.
Q’SOFT® Reporting Module
Q’SOFT® Reporting Module allows for the generation of standard queue and service reports such as customer wait times and turnover. These reports enable the monitoring of staff performances, and prediction of resource allocation for mitigation of service disparities and further enhancements.
Q’SOFT® Admin Module
Q’SOFT® Admin Module allows for the configuration and management of the queue systems. Our admin module is highly customisable to suit the needs of our clients’. With configurations that facilitate the management of queue tickets like highlighting cases that exceed the preset waiting time, service standards can be made more efficient and resources can be better optimised.
Q’SOFT® iBuzz
With the ability to be integrated with existing Queue Management Systems, the iBuzz acts as a paging system which alerts customers when it is their turn in the queue. Small and compact, the iBuzz can be easily slipped into your pocket or attached onto wheelchairs or slings, making it convenient to carry around whilst waiting to be alerted. A reliable instant communication means, service standards, and staff efficiency and productivity can thus be enhanced.
Q’SOFT® SMS Solution
Embedded into your backend terminal, our Q’SOFT® SMS Solution is configurable based on our client’s preference. Our SMS solution can either be upon request or system triggered. With the upon request SMS, customers can obtain an update on the queue status by messaging in to a specific number. Alternatively, system triggered SMS will notify customers of their queue number status via a SMS to the customer’s registered mobile number.
The Q’SOFT® SMS Solution thus offer our clients a fast and easy way to communicate with and update customers on their queue status.
Q’SOFT® Feedback Solutions
Feedback whether positive or negative, is a valuable aid in making key business decisions towards improving company performance standards. With Q’SOFT® Feedback Solutions, customers can rate the services received, and the staff performance. Based on the gathered feedback, our clients can monitor their service standards and plan for further service enhancements.
Q’SOFT® mConnect
mConnect is a mobile app which serves as a personal appointment assistant to its users. mConnect simplifies the appointment booking, queuing and payment procedures by providing real-time appointment booking, sending reminder notifications before the appointment date and notifying users of any changes in their appointment. With GPS location enabled, users can register their appointments easily when in the vicinity. After their appointment, users can also opt to make payments via the app.
Q’SOFT® mTab
mTab enables staff to notify visitors of their turn via a ping system. mTab is designed specifically to replace the cumbersome data inputs on PCs and hard keypads, which increases staff convenience and the ability to address other important matters or assist visitors.
Customisable and easily integrated into your existing Queue Management Systems, mTab also enhances the productivity of your staff. The tablet is also ergonomically designed with user-friendly interfaces to meet both the needs of yourself and your staff.
Q’SOFT® Interface Connector
Q’SOFT® Interface Connector allows seamless integration with the clients’ IT systems. The customizable Connector enables data exchange and information flow between a combination of IT systems, computer hardware, and peripheral devices. The Connectors ensure sustained compatibility and consistency among the IT systems and provides a ONE touch point experience to the end users.
Q’SOFT® Customer Tracker
Q’SOFT® Customer Tracker assists visitors in a hassle-free queue registration. Using an electronic tag sensor, visitors’ data can be virtually transferred to the main server and visitors can be detected from a distance.
The Benefits of Q’SOFT® Intelligent Queueing
Our aim is to provide your customers with a pleasant queueing experience and increase your staff’s efficiency. Through our customised queue solution that offers control and flexibility in managing queue flow.
Enhanced operational efficiency
Resource Optimisation
Improved customer experience and satisfaction
our projects
Public Healthcare Institution Outpatient Payment Solutions
Commissioned in 2019, this project entailed the enhancement of the payment services to provide an augmented patient journey and service experience.