Transforming Service Delivery with Q’SOFT® EQMS

In today’s fast-paced, customer-centric world, delivering efficient and seamless service experiences is essential. Long waiting times and manual queue handling not only frustrate customers but also reduce staff productivity. That’s where ATT Systems’ Q’SOFT® Enterprise Queue Management System (EQMS) comes in: a smart, AI-powered solution designed to simplify, optimise, and transform the way organisations manage service flow.

Smarter Queues, Smoother Journeys

Q’SOFT® EQMS uses real-time data and intelligent automation to ensure every customer’s journey is well-managed from start to finish. Whether your organisation handles appointments, walk-ins, or both, Q’SOFT® adapts to your environment to deliver faster, more consistent service.

Customers can check in, track their queue status, and receive notifications — all without physically waiting in line. Meanwhile, staff benefit from a real-time analytics dashboard, allowing them to monitor queue status, balance workloads, and optimise resources on the go.

Intelligent Features that Drive Results

• AI-Enhanced Queue Optimisation – Predict and manage service flows using data-driven intelligence.
• Customisable Queue Rules – Tailor routing logic and workflows to match each department’s needs.
• Integrated Kiosk Terminals – Offer simple self-registration and improve accessibility.
• Mobile Queue Tracking (mConnect App) – Keep customers informed and connected anywhere.
• Q’Bot™ Robotics Integration – Combine automation with human interaction for a smarter queue experience.
• Enterprise Integrations – Connect seamlessly with existing EMR, CRM, or ERP systems for a unified workflow.
• Real-Time Feedback & Analytics – Track customer satisfaction and service performance continuously.

Built for High-Volume, High-Impact Environments

Q’SOFT® EQMS is ideal for organisations that manage large visitor volumes — such as hospitals, banks, government agencies, and corporate offices. The system is modular, scalable, and future-ready, ensuring consistent performance as your operations grow. With 24/7 support and ongoing maintenance, ATT Systems ensures reliability at every stage of your service journey.

Contact ATT at infosoft-sales@attsystemsgroup.com  for details.

The Impact You Can Expect

Implementing Q’SOFT® EQMS leads to tangible benefits:

• Reduced waiting times and improved customer satisfaction.
• Increased operational efficiency with automated, data-driven queue control.
• Better staff allocation through real-time analytics and resource management.
• Enhanced overall service delivery that reflects your organisation’s professionalism and care.

Partnering with ATT Systems

At ATT Systems, we believe queue management is more than just controlling lines — it’s about reimagining the entire service experience. With Q’SOFT® EQMS, your organisation can deliver faster, smarter, and more personalised service, building stronger connections with every visitor.

Contact ATT at infosoft-sales@attsystemsgroup.com  for details.