Category Archives: Queue Management System (QMS)

1. iBuzz is electronically connected with client’s Electronic Queue Management System.
2. Physically challenged or elderly customers can be alerted when it is their turn at the queue without straining to keep watch over the queue display panels.
3. iBuzz can be conveniently attached on the customers’ wheelchairs or worn with a sling.

iBuzz complements client’s existing customer service offered to customers and can also be integrated into client’s current Queue Management Systems in the healthcare and service sector. For more information, please visit www.qsoft.sg or contact us at sales_infosoft@attsystemsgroup.com.

Q’SOFT® mTab Features

mTab boasts a state-of-the-art tablet technology that allows the end user-staff to ping customers when their turn is up on the queue, while giving the users mobility at the same time to handle other important matters or even personally assist the customers.

mTab is the latest product specially designed to replace the cumbersome keying on PCs and hard keypads, increasing the convenience and productivity for ground staff. The tablet is ergonomically designed with user-friendly interfaces to meet the needs of the clients >and their staff.

Features

1. Tablet replaces unhandy PC and cumbersome hard keypads.
2. Highly mobile and user-friendly.
3. Customised specifically to fit users’ needs.
4. Size of the tablet can be customised to the clients’ preferred tablet model and size.

mTab complements client’s existing customer service offered to customers and can also be integrated into client’s current Queue Management Systems in the healthcare and service sector. For more information, please visit www.qsoft.sg or contact us at sales_infosoft@attsystemsgroup.com.

Q’SOFT® eKiosk Features

eKiosk is ATT InfoSoft’s latest product designed to further enhance the Self Registration Solution provided to our clients and complement existing Electronic Queue Management System (EQMS).

Features

1. Runs on both Wireless Network Solution (WiFi) and Local Area Network (LAN) which gives clients freedom of choosing their preferred networking option.
2. Equipped with embedded printer that issues customer queue information on the spot.
3. Ergonomic, Compact, Portable design allows eKiosk to be placed at strategic locations where self-registration solution is required.

Q’SOFT 10 inch eKiosk

Q’SOFT 15 inch eKiosk

eKiosk has all the benefits conventional kiosk has to offer and more. WiFi technology increases the portability of eKiosk while its compact design allows it to function in the service sector regardless of industry.

For more information, please visit www.qsoft.sg or contact us at sales_infosoft@attsystemsgroup.com.

• Communicate information clearly to customers
• LED/LCD displays can be customised according to clients’ specific requirements
• Highly effective for motion viewing in any operational conditions

• Complements the Kiosk Management System
• Reduces transaction time for customers and service staff
• Reduces bottleneck situations due to sudden influx of customers

• Automatically pushes information/ reminder to service staff/ customers’ smart gadgets
• Information and settings are based on clients’ preference and is embedded into clients’ terminal
• Notify customers on their queue number and prompt customers on their turn

• Administrative system that allows for the generating of queue reports
• Generated queue reports can be used to track staff performance, identify and mitigate possible service gaps

• Calls customers in the queue
• Specially customised Graphical User Interface for service staff
• Quick search for a customer
• Allows recall of customers who missed their queue

• Customised Graphical User Interface for both frontline and backend operations
• Customised back-end operations