IT Assistant Engineer

Roles and Responsibilities
Operation (Maintenance):

  • Provide technical services to the maintenance and troubleshooting of the Electronic Queue Management System
  • Attend and carry out Fault Finding and Diagnosis of systems breakdowns, both on a mechanical and electrical basis, with a focus on providing high levels of service and response times.
  • Follow Preventive Maintenance work schedules to specified standards and procedures and maintain all relevant written records
  • Maintain records of all breakdowns and repairs allowing for analysis and compliance with ISO standards
  • Must be available to attend for any project implementation, assist PM accordingly for successful completion of projects and maintenance issues.
  • Be available for on call procedures and other responsibilities required.
  • Handle customer’s inquiry, request and complaints in a professional manner and efficient way.
  • Proactive in problem solving and initiate in providing IT solutions to improve the operation.
  • Inform Superior on any stock movements to ensure the availability and stock level for the necessary procurement
  • Assist in root cause analysis identified by team members together with the Service Engineer and Superior
  • Assist in project related activities that includes deployment, installation and testing

Project Implementation:

  • Collaborate with vendors to implement project enhancements.
  • Develop and maintain implementation and enhancement project plans.
  • Manage project with specific focus on deliverables, tasks and due dates.
  • Report weekly to respective Project Managers when tasks are at risk till critical path determined.
  • Perform independently with minimal supervision and work with others developing trusting relationships.
  • Maintain strict adherence to internal policies and internal controls within organization.
  • Ensure successful implementations across multiple functions in organization.
  • Report any delays and initiate plans and alternative solutions.

Qualifications and Education Requirements:

  • Diploma in Information Technology, IT Engineering, Computer Engineering or other related fields

Work Experience Requirements:

  • Familiar with IT desktop support
  • Able to work on stand-by
  • Fast Learner and can work under pressure.
  • Resourceful, team player and able to work independently.
  • Relevant experience in electrical installation and electrical maintenance preferred.

We offer successful candidates a very competitive remuneration package with comprehensive range of benefits.

Apply here